JEWELRY SALE : Save 10% on all products

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JEWELRY SALE : Save 10% on all products

Shipping & Returns

SHIPPING & RETURNS

We ship orders in the United States and internationally.

    • We accept all major credit cards and PayPal
    • Packaged and shipped from Bangkok, Thailand via the Thai Post.
    • For shipping within Thailand, please allow 2 business days from the date of you order to your delivery date. For Economy Shipping, please allow 10-18 business days from the date of your order to your delivery date. For Express Shipping, please allow 3-7 business from the date of your order to your delivery date. Please note that shipping times are not guaranteed. Please expect longer delivery times during the holidays.
    • Free shipping for orders within Thailand. Worldwide flat shipping rate of $10 (Economy: 10-18 business days) or $45 (Express: 3-7 business days) for unlimited product orders.
    • Once your order is shipped, you will be emailed a tracking number.
    • International orders may experience delays due to custom procedures and custom fees may apply. Possible additional fees are to be paid by you, and you are responsible for resolving them with your local government. We do not accept returns in the case you are unable to pay your local taxes and duties.
    • Insurance is automatically applied to your order at no additional cost.
    • If you accidentally wrote an incorrect shipping address, please send an email to info@amydiener.com ASAP. We are happy to change to your correct address IF the mistake was caught before shipment. However, if the item has already been shipped, you will be responsible for forwarding your products to your correct address.
  • Please include your phone number and email so Amy Diener can contact you if necessary.

DAMAGE/LOST ORDER

In the unlikely event that your order arrives damaged, please keep all packaging and email photos info@amydiener.com ASAP. If this email is not sent in a timely manner, we may not be able to make the claim.

  • If your order is lost or damaged, we will manage the claim initially, but you will need to follow through with the investigation. Then you will receive the replacement item(s).

ORDER CANCELLATION/RETURN POLICY

    • We can cancel your order as long as your item(s) have not been packaged and shipped out already.
    • For cancellations, please email info@amydiener.com
  • Unfortunately, returns are not accepted unless the item(s) are damaged or in the case you received the wrong item(s).
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